Frequently Asked Questions
About us
Mikkawi is a fashion expert, focusing mainly on importing and marketing European goods and high-quality products like clothes, shoes, and accessories for customers to stand out. With a keen eye for the latest trends, Mikkawi ensures that its customers have access to unique and stylish items that are not easily found elsewhere. By curating a diverse collection of European goods, we offer a wide range of options to suit different tastes and preferences.
How long have you been in business?
Our adventure began in 1955 when Mr. Samir Mikkawi, the company's founding father, opened his own business in Nablus, the city where he was born.
What makes you different from your competitors?
1. The personalization experience that we provide our customers, By taking the time to understand each customer's requirements, we are able to craft-through a consultative approach-a flexible solution that will accommodate their needs.
2. Our expertise, we are experts when it comes to fashion and good taste, sticking to the principles makes us stand out.
3. We provide our customers with what they looking for good, high quality and taste and a very rich and high customer experience.
4. Our human resources is our most valuable asset. Having the best employees on board will result in higher productivity and a stronger corporate culture.
From where do you operate?
We are based in Palestine, with our main store located in Ramallah, and branches located in Nablus and Jenin.
Do you accept returns/exchanges?
We accept returning the items for either exchange or store credit.
Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
Yes you can return the item to get an exchange or store credit. All returned items must be postmarked within three (3) days of purchase.
Shipping
We ship all over Palestine.
How long does it take you to process an order before it is dispatched?
24 hours
Where are your packages shipped from?
The packages are shipped from Nablus.
Do you ship packages internationally?
Currently no, we only ship to Palestine.
Tracking
You can contact us to track your order.
Payment methods
Visa
Mastercard.
Apple pay
Jawwal pay
Cash on delivery
Bank transfer
What payment methods do you accept?
Cash on delivery, Visa, store credit, bank transfer

